Terms & Conditions

Travel by Marketing Studios — a unit of VA Ventures · Last updated: 2026

These terms apply to customer accounts, enquiries, personalised quotations, rewards and bookings. Please read them together with the payment schedule and service-specific cancellation terms in your quotation before paying. Version: travel-customer-v1, 21 September 2026.

1. About this website

This website is operated by VA Ventures (trading as "Travel by Marketing Studios"), Mumbai, India. You can submit an enquiry and receive a personalised quotation. Published private quotations can offer secure Razorpay payments. Public sample itineraries are suggested plans, subject to the services and prices expressly included in your reviewed quotation.

2. Suggested itineraries

The day-by-day itineraries generated on this site are indicative examples. Actual sightseeing, sequence, hotels and timings are confirmed only in your final, personalised quotation. Availability, weather and local conditions may change any plan.

3. Customer account and Google sign-in

A free customer account is required to open sample holiday plans and send a website requirement. Google sign-in is used only to authenticate your account and provide the name, email address and profile image made available by Google. Keep access to your Google account secure. Staff and Travel Manager accounts use a separate administrator portal.

4. ₹5,000 first-booking Travel Credit

A signed-in customer earns one ₹5,000 Travel Credit after their first eligible booking is fully paid and the booked trip has been completed. The credit is issued once per customer account and can be applied to the next eligible new booking before any payment is made. It is not cash, cannot be transferred, cannot be withdrawn, cannot be applied retrospectively, and cannot reduce a booking below zero. It cannot be combined with another account's credit or duplicated by using multiple email addresses.

If a qualifying booking is cancelled, refunded, disputed or charged back, no credit is earned and any credit issued in error may be reversed. If a later booking using credit is cancelled, the supplier's cancellation terms apply to the paid amount; redeemed promotional credit is not refundable as cash. We will show available credit in the customer account, and a Travel Manager applies it to an eligible quotation before payment.

5. Quotes & pricing

Prices are shared only after you submit a requirement and are estimates until confirmed in writing. Final pricing depends on travel dates, availability, hotel category and any customisation. International flights and visas are not included unless expressly stated.

6. Bookings & our role

We act as a travel intermediary and arrange services through destination partners. Accepting a quotation or making a payment does not by itself guarantee a hotel, ticket or service. We will show supplier booking confirmation separately after receiving it. If availability changes before confirmation, we will contact you about the alternatives or applicable refund before proceeding.

7. Payments

Your quotation shows the total client price, the Pay to Confirm amount, its deadline, any remaining balance and its deadline. The first payment may be part or all of the price, depending on the supplier's terms and how close the trip is. Some suppliers require full prepayment before confirming services. Payment received and supplier booking confirmed are distinct states. Verified Razorpay payments receive a receipt on the same quotation link and a receipt email where a valid client email is provided.

Pay each amount by the displayed deadline. If a deadline is missed, contact us immediately: rates or availability may need reconfirmation and supplier cancellation charges may apply. Missing a deadline does not create a universal automatic forfeiture rule. Your existing payment records remain available on the private link.

8. Cancellation & refunds

Read the cancellation and refund policy and your quotation's specific terms. Non-refundable booking/service charges and dated cancellation cutoffs must be disclosed before payment. Refunds and alternatives depend on the actual services, timing and applicable rights; the first payment is not automatically non-refundable for every booking.

9. Liability

Weather, transport disruptions and other events can affect services. We will help you contact the supplier and communicate changes, alternatives or applicable refunds. Nothing in these terms excludes rights or remedies that cannot be excluded under applicable law.

10. Your responsibilities

You are responsible for valid passports, visas, insurance, health requirements and for providing accurate traveller information. Please review your quotation carefully before confirming.

11. Governing law

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts at Mumbai, Maharashtra.

12. Contact

Questions or booking complaints: call customer service on +91 22 4149 0078, email sales@marketingstudios.in, or WhatsApp +91 99877 11300 (WhatsApp only; no calls). Include your quotation reference so we can investigate and respond.